Managing difficult, frustrating, and hostile conversations strategies for savvy administrators Georgia J. Kosmoski, Dennis R. Pollack.
Detalles de publicación: Thousand Oaks, Calif. Corwin Press c2000.Descripción: xii, 108 p. 23 cmISBN:- 0803968086 (alk. paper)
- 0803968094 (pbk. : alk. paper)
- 371.5 K864m 21
- LB3011.5 .K67 2000
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
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| Libro | Biblioteca Encarnación Valdés Colección General bev | 371.5 K864m (Navegar estantería(Abre debajo)) | Disponible | 80000002158023 |
Descripciones mejoradas de Syndetics:
Learn field-tested strategies to defuse the most challenging confrontations an administrator faces. Kosmoski and Pollack present specific techniques designed especially for the administrator who has to deal on a daily basis with griping in the faculty lounge, angry "screamers," or situations that involve drugs or alcohol. More than 150 school administrators identify the 15 most effective strategies an educational leader can use, including: Handling legitimate complaints - Calming the angry screamer - Defusing situations involving drugs or alcohol - Maintaining confidentiality - Dealing with public embarrassment
Includes bibliographical references (p. 104-108).
Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases.
Tabla de contenidos provista por Syndetics
- Preface
- Acknowledgments
- 1 Defusing the Angry Screamer
- 2 Dealing with Embarrassment or Humiliation
- 3 Handling Legitimate Complaints
- 4 Under the Influence of Drugs or Alcohol
- 5 Refusing to Be Coerced
- 6 Discouraging the Dependent Personality
- 7 Serving as Mediator When Friction Exists
- 8 Disabling the Back Stabber
- 9 Maintaining Confidentiality
- 10 What Works in All Cases
- Resource A The School Administrators' Code of Ethics
- References
Notas de autor provistas por Syndetics
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.
Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.