Vista normal Vista MARC Vista ISBD

Kosmoski, Georgia J.

Managing difficult, frustrating, and hostile conversations strategies for savvy administrators Georgia J. Kosmoski, Dennis R. Pollack. - Thousand Oaks, Calif. Corwin Press c2000. - xii, 108 p. 23 cm.

Includes bibliographical references (p. 104-108).

Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Under the influence of drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Maintaining confidentiality -- What works in all cases.

ISBN: 0803968086 (alk. paper) 0803968094 (pbk. : alk. paper)

LCCN: 99006665

Subjects--Topical Terms:
Conflict management--United States.
Behavior modification--United States.
Mediation--United States.
Aggressiveness--United States.
School administrators--United States.

LC Class. No.: LB3011.5 / .K67 2000

Dewey Class. No.: 371.5 / K864m