Includes Glossarry.

On cover: "45th aniversary edition".

Includes bibliographical references and index.

Introduction: Welcome to Hospitality -- PART ONE. Hospitality Industry Foundations -- 1. Past, Present, and Future -- 2. Business Models, Trade Associations, and Rating Systems -- 3. Service Excellence and Skills -- 4. Sustainability and Regeneration -- 5. Career Expectations and Realities -- PART TWO. Hospitality Management -- 6. Leadership and Ethics -- 7. Marketing -- 8. Managing Revenue and Expenses -- 9. Human Resources -- 10. Technology and Facilities -- 11. Law, Safety, and Security -- PART THREE. Traditional Hospitality Careers -- 12. Lodging Industry and Operations -- 13. Foodservice Industry and Operations -- 14. Beverage Industry and Operations -- 15. Club Industry and Operations -- 16. Event Industry and Operations -- Optional Readings: Specialized Hospitality Careers -- A. Theme Parks and Attractions -- B. Casinos -- C. Cruise Ships -- D. Entertainment Management -- E. Supply Chain Management -- F. Transportation -- G. Wellness, Spas and Fitness Centers -- H. Sport and Recreation Management -- I. Destination Marketing and Management -- J. Senior Services Management -- K. Healthcare Service Excellence -- L. Management Consulting -- M. Real Estate and Asset Management -- N. College and University Teaching and Research -- Glossary -- Index.

Hospitality: An Introduction is systemically organized for introductory students. This long-standing, successful book introduces many of the “must know” topics important to hospitality within a traditional business framework. It also provides readers with a snapshot of a wide variety of industry career paths, an attribute not found in other books. The goal is to provide a broad-brush survey approach to the hospitality industry, while offering the information needed to help students proceed into more advanced courses and readings. This text explores the topics that separate hospitality from other fields of study. Hospitality: An Introduction is divided into four distinct sections: Hospitality Industry Foundations – provides the “big picture” of the industry. It gives an introduction, along with the history, future trends, and emphasis on service excellence. Hospitality Management – explores the ‘nuts and bolts’ of how hospitality businesses operate. It introduces many of the on-site disciplines that are an integral part of the daily operations in hotels, restaurants, clubs, events, and other hospitality businesses. Traditional Hospitality Careers – discusses the fundamental or traditional hospitality career paths. This section highlights the major areas typically associated with the hospitality industry: from hotels, restaurants, and beverage to clubs and events. Optional Readings: Specialized Hospitality Careers – introduces students to some of the many possibilities for fascinating careers in the industry, including theme parks, casinos, cruise ships, and more!
Hospitality: An Introduction offers the reader a broad introductory perspective that can stir-up excitement while creating a thirst for more information in specific career niches. This text provides the basics of the world of hospitality, and most importantly, where a student might fit in. This book is an essential read for any student interested in the fascinating hospitality industry. This edition includes access to an ancillary website that contains resources for students and instructors.