1. Understanding the awesome power of employee recognition -- 2. Employee recognition and ROI - the numbers tell the story -- 3. Without employee recognition, everything that can go wrong...Will -- 4. First step in building a powerful recognition culture: learn to listen! -- 5. The magical power of empathy and how to use it -- 6. Putting together a recognition plan: the basics -- 7. Building a winning formal recognition strategy -- 8. Using informal recognition to create a wow! workplace -- 9. Day-to-day recognition - achieving the daily WOW! -- 10. Special strategies for achieving retention -- 11. The future is now: more creative strategies for building the WOW! workplace.

Imagine a workplace where people arrive each day eager to contribute to the success of a shared mission. Imagine productive teams, in which members are valued for their unique skills and abilities. Imagine workers who are eager to go above and beyond to serve their customers. Imagine what a company could accomplish with this kind of culture. Imagine this is your company. Here is a tool that provides practical, real-world ways managers can change the workplace culture and effectively use employee recognition to engage people, improve communications and retain quality employees. Researched and written by the managing partner of one of North America's most respected and established employee recognition firms, The WOW! Workplace shows you how to put together a powerhouse recognition culture that will: help you retain your skilled employees; inspire team loyalty and cooperation throughout your organization; boost productivity and quality; enhance employee creativity and pride in customer service; appropriately recognize workers from all generations, including Gen-Y; ultimately, engage your workforce and align them with the goals and mission of your organization. In these pages, The Terryberry Company shares its near century of experience in helping organizations create WOW! Workplaces by honoring, encouraging and inspiring their employees.