Services, experiences and innovation : integrating and extending research / edited by Ada Scupola, Lars Fuglsang.
Series Services, economy, and innovationEditor: Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, [2018]Descripción: xv, 344 pages ; 25 cmTipo de contenido:- text
- computer
- online resource
- 1788114299
- 9781788114295
- HF5415.5 .S478 2018
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro electrónico | Biblioteca de Mayagüez Acceso en línea | HF5415.5 .S478 2018 (Navegar estantería(Abre debajo)) | Ebook c. 1 | Disponible | 50000003273975 | |||||||||||||
| Libro electrónico | Biblioteca Mons. Iñaki Mallona (Arecibo) Acceso en línea | EBook | Disponible | 60000010172119 |
Descripciones mejoradas de Syndetics:
Consumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation.
This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas.
Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world.
Contributors include: J.O. Bærenholdt, C.A. Billing, J.R. Bryson, P. Corvo, P. den Hertog, F. Djellal, L. Fuglsang, F. Gallouj, N.N. Grünbaum, M. Janssen, J.F. Jensen, M.-F. Lee, R. Matacena, I. Miles, J.K. Møller, G. Nardelli, L. Rubalcaba, K. Sawatwarakul, A. Scupola, F. Sørensen, J.K. Sørensen, M. Stenger, M. Toivonen, L. Uljala
Includes bibliographical references and index.
1. Integrative perspectives on service, innovation and experience research -- PART I: SYSTEMIC INNOVATION -- 2. Experience and innovation in services: From human encounters to social building -- 3. Fifteen advances in service innovation studies -- 4. Service innovation – organizational and systemic approaches -- 5. Crossing the frontiers between touch points, innovation and experience design in tourism -- 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination -- PART II: PRACTICE-BASED INNOVATION -- 7. Decentred practices of innovation in the experience economy -- 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction -- 9. Exploring intuition as a dynamic capability in radical new product and service development – a conceptual approach -- 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components -- PART III: TECHNOLOGY AND SERVICE INNOVATION -- 11. Motivators and inhibitors of e-Residency adoption for globale-entrepreneurship -- 12. Services and experiences from space: Satellite-enabled services and manufacturer–operator interdependencies and hybrid products as enablers of growth -- 13. The innovative generativity of digital service encounters -- 14. User involvement in business-to-business operational service innovation -- PART IV: EXPERIENCE AS INNOVATION MOTOR -- 15. Front-line employee-based experience innovation in tourism -- 16. Wake up and smell the coffee: Innovation in the coffee shop experience -- 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: Two cases from Milan -- 18. The Korean online game wave – development within the experience economy -- Index.
Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.