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The all-in-one "Reference reference" you've been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. Written in an accessible style and designed for everyday use, it presents an overview of the basic tools and techniques of reference work, including"Reference Services," a section addressing such important topics as telephone reference, the reference interview, and electronic reference"Reference Sources," chapters which focus on types of reference tools, including encyclopedias, dictionaries, directories, handbooks, and almanacsAppendixes with key documents prepared by the Reference and User Services Association (RUSA) and an annotated bibliography An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!

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Booklist Review

*Starred Review* Mulac, an active member of RUSA with more than 30 years' experience doing reference work (and a longtime Booklist contributor), has written a handy addition to the ALA Fundamentals series. The purpose of the volume is to provide a big-picture guide to reference sources and services. Part 1 covers the fundamental reference sources, from almanacs to yearbooks. Mulac defines what each source is, explains why reference staff would use it, and gives examples of important publications in each category. Part 2 concentrates on reference services, including a basic explanation of the all-important reference interview as well as policies, standards, and evaluation of service. Readers gain added value from the tip boxes included throughout that provide excellent advice not always covered in training. Managers will benefit by sharing this volume with any staff member new to reference.--Compton-Dzak, Emily Copyright 2010 Booklist