Descripciones mejoradas de Syndetics:

From practical nuts-and-bolts considerations to actual feedback from learners who have used this program, Virtual Reference Training provides the guidance for developing a program that will help all librarians develop confidence and finesse at the virtual desk.

Tabla de contenidos provista por Syndetics

• Preface(p. v)
• 1 Beyond Shazam! Training for Virtual Reference(p. 1)
• 2 Introduction: Washington's Statewide Virtual Reference Project(p. 5)
• 3 Core Competencies: Knowledge, Skills, and Aptitudes Needed for Virtual Reference(p. 10)
• 4 Learning through Using: The Constructivist Approach(p. 20)
• 5 Multiple Ways of Learning: Face-to-Face and Online, Individual and Collaborative(p. 24)
• 6 Getting Started: Curriculum Development(p. 31)
• 7 Learning Activities: Taking the User Perspective(p. 43)
• 8 Model Reference: Online Behaviors(p. 74)
• 9 Evaluation, Modification, and Follow-up(p. 88)
• Appendixes
• A Assessment Tools(p. 97)
• B Transcripts(p. 103)
• C Virtual Field Trip Reports(p. 108)
• D Secret Patron Scenarios(p. 111)
• E Policies and Procedures(p. 117)
• F Online Meeting Transcript(p. 120)
• G Other Support Materials(p. 131)
• H Anytime, Anywhere Answers Budget, March 2002-June 2003(p. 144)
• I Trainer Notes and Tips(p. 145)
• Glossary(p. 151)
• Bibliography(p. 153)
• Index(p. 157)

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Booklist Review

This title takes into account the difficulties involved with setting up a virtual reference service, particularly the importance of training. Based upon the state of Washington's experience with its Statewide Virtual Reference Project, it considers people, places, time, and resources needed for virtual reference training. It includes chapters on core competencies, learning through using, multiple ways of learning, getting started, taking the user's perspective, model reference online behaviors, and evaluating the training program. The Anytime, Anywhere, Answers curriculum is appropriate for a variety of library types and sizes and for a wide range of learners, including remote learners. A nice feature of the text is that it is software neutral. It includes sample nightmare virtual reference transactions and skills assessment for librarians. Appendixes include questions to help develop policies, sample training questions, secret patron scenarios, assessment tools, and sample transcripts. Librarians will find this title useful for developing a virtual reference training program. --Jack O'Gorman Copyright 2004 Booklist