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Hirko, Buff.

Virtual reference training the complete guide to providing anytime, anywhere answers Buff Hirko, Mary Bucher Ross. - Chicago American Library Association 2004. - v, 160 p. ill. 28 cm.

Includes bibliographical references and index.

Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.

ISBN: 0838908764

LCCN: 2003027440

Subjects--Topical Terms:
Electronic reference services Libraries--Study and teaching--Washington (State)--Case studies.
Reference librarians--In-service training.
Reference librarians--Training of.
Electronic reference services Libraries--Study and teaching.

LC Class. No.: Z711.45 / .H57 2004

Dewey Class. No.: 025.524 / H6686v