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In this conversation with his co-author, Paul Gillette, Dr. Jandt tells you how to use the same negotiating techniques and tactics used by people whose job is managing conflict--labor negotiators, diplomats and corporate managers. Get what you want and win allies, with ``win-win'' negotiating techniques. Here are the same methods used by people whose jobs are managing conflict--labor negotiators, diplomats, and top corporate managers--and how to put them to work for you in everyday business situations.

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• I Want, You Want: Or the Sicilian Stalemate and How to Avoid It
• Hou do you Deal with Conflict?
• Beyond Evil and Illness: Old and New Ideas about Conflict within Organizations
• Why Conflict Is Inevitable within Organizations
• One is Not Enough: Or Identifying the Sources of Conflict
• On the Escalator: Or How Small Conflicts Quickly Become Large Ones
• Destructive and Productive Uses of Conflict
• An Exercise in Dealing with Conflict
• Getting Past "Yes": Or the Theoretically Perfect Resolution of Any Conflict
• Negotiating from Strength: Or How to Get Others to Give You Power to Resolve a Conflict
• How Perfessional Negotiators Operate: Positional Bargaining versus Interest Bargaining
• The Mini-Max Strategy: Or What Should I Give and What Should I Get??
• Determing Your Opponent's Mini-Max
• Unpacking: Or How to Find Multiple Ways to Help Your Opponents Get a Good Deal
• Undoing, Tokening, Bone-Throwing, Issue Substitution, and Other Paths to Pacification
• The Hardball Negotiator: Or How to Fight Dirty When You Have To
• It's Not Always Easy, but It's Usually Possible
• Index