Descripciones mejoradas de Syndetics:

Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.

Tabla de contenidos provista por Syndetics

• Preface(p. xi)
• Part 1 Supervision(p. 1)
• Chapter 1 The Supervisor as Manager(p. 3)
• Chapter 2 The Supervisor as Leader(p. 39)
• Chapter 3 Planning, Organizing, and Goal Setting(p. 67)
• Chapter 4 Communicating Effectively(p. 101)
• Part 2 Equal Opportunity, Diversity, Recruitment, and Performance Standards(p. 139)
• Chapter 5 Equal Opportunity Laws and Diversity(p. 141)
• Chapter 6 Recruitment, Selection, and Orientation(p. 167)
• Chapter 7 Performance Effectiveness(p. 213)
• Part 3 Creating a Positive Work Environment(p. 257)
• Chapter 8 Motivation(p. 259)
• Chapter 9 Supervising Teams, Teambuilding, and Coaching(p. 297)
• Chapter 10 Employee Training and Development(p. 327)
• Chapter 11 Conflict Management, Resolution, and Prevention(p. 361)
• Part 4 Maintaining High Performance(p. 379)
• Chapter 12 Discipline(p. 381)
• Chapter 13 Decision Making and Control(p. 423)
• Chapter 14 Delegating(p. 455)
• Glossary(p. 479)
• Index 491 

Notas de autor provistas por Syndetics

John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.