Getting started with evaluation Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.
Detalles de publicación: Chicago American Library Association 2014.Descripción: x, 242 pages 23 cm Tipo de medio:- 9780838911952 (alk. paper)
- 027.0029 H558g 23
- Z678.85 .H473 2014
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| Libro | Biblioteca Encarnación Valdés Colección General bev | 027.0029 H558g (Navegar estantería(Abre debajo)) | c.2 | Disponible | 80000002508946 |
Descripciones mejoradas de Syndetics:
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this bookPresents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructureExamines qualitative versus quantitative measuresShows how to decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investmentIncludes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staffOffers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audienceComplete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.
Includes bibliographical references and index.
Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Tabla de contenidos provista por Syndetics
- List of Figures, Tables, and Text Boxes(p. vii)
- Preface(p. ix)
- 1 Evaluation(p. 1)
- 2 Evidence-Based Planning and Decision Making(p. 17)
- 3 Library Metrics(p. 33)
- 4 Internal Evaluation for Planning and Decision Making(p. 49)
- 5 External Evaluation to Inform Stakeholders and to Guide Continuous Improvement(p. 73)
- 6 Measuring Satisfaction(p. 101)
- 7 Measuring Service Quality(p. 127)
- 8 Measuring Return on Investment (ROI)(p. 137)
- 9 Measuring the Value of the Library and its Services(p. 159)
- 10 Using and Communicating the Results(p. 173)
- 11 Positive Organizational Change(p. 187)
- Appendix: Answers to Chapter Exercises(p. 199)
- Selected Readings(p. 229)
- About the Authors(p. 233)
- Index(p. 235)