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Hernon, Peter.

Getting started with evaluation Peter Hernon, Robert E. Dugan, and Joseph R. Matthews. - Chicago American Library Association 2014. - x, 242 pages 23 cm.

Includes bibliographical references and index.

Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.

ISBN: 9780838911952 (alk. paper)

LCCN: 2013017137

Subjects--Topical Terms:
Libraries--Evaluation.
Libraries--Evaluation--Problems, exercises, etc.
Library statistics
Library Administration--Decision making.
Public services (Libraries)--Evaluation.

LC Class. No.: Z678.85 / .H473 2014

Dewey Class. No.: 027.0029 / H558g