Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis.
Detalles de publicación: Upper Saddle River, N.J. : Prentice Hall, c2010.Edición: 6th edDescripción: xvii, 634 p. : ill. ; 29 cmTipo de contenido:- 9780135019672
- 0135019672
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Mons. Iñaki Mallona (Arecibo) Colección General ab | 658.4013 G599q6 (Navegar estantería(Abre debajo)) | Disponible | 60000010104815 |
Descripciones mejoradas de Syndetics:
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books -- helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.
Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006.
Includes bibliographical references and index.
Tabla de contenidos provista por Syndetics
- Part I Philosophy and Concepts
- Chapter 1 The Total Quality Approach to Quality Management
- Chapter 2 Quality and Global Competitiveness
- Chapter 3 Strategic Management: Planning and Execution for Competitive Advantage
- Chapter 4 Quality Management, Ethics, and Corporate Social Responsibility
- Chapter 5 Partnering and Strategic Alliances
- Chapter 6 Quality Culture: Changing Hearts, Minds, and Attitudes
- Chapter 7 Customer Satisfaction, Retention, and Loyalty
- Chapter 8 Employee Empowerment
- Chapter 9 Leadership and Change
- Chapter 10 Team Building and Teamwork
- Chapter 11 Effective Communication
- Chapter 12 Education and Training
- Chapter 13 Overcoming Politics, Negativity, and Conflict in the Workplace
- Chapter 14 ISO 9000 and Total Quality: The Relationship
- Part II Tools and Techniques
- Chapter 15 Overview of Total Quality Tools
- Chapter 16 Problem Solving and Decision Making
- Chapter 17 Quality Function Deployment (QFD)
- Chapter 18 Optimizing and Controlling Processes Through Statistical Process Control (SPC)
- Chapter 19 Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma
- Chapter 20 Benchmarking
- Chapter 21 Just-in-Time Manufacturing (JIT)
- Chapter 22 Implementing Total Quality Management