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This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

Tabla de contenidos provista por Syndetics

• Preface
• Acknowledgments
• 1 Public Administration and the New Public Management
• The Old Public Administration
• The New Public Management
• Engaging the Debate
• 2 The Roots of the New Public Service
• Democratic Citizenship
• Models of Community and Civil Society
• Organizational Humanism and the New Public Administration
• Postmodern Public Administration
• The New Public Service
• 3 Serve Citizens, Not Customers
• Civic Virtue and Democratic Citizenship
• Public Service as an Extension of Citizenship
• The Old Public Administration and Client Service
• The New Public Management and Customer Satisfaction
• The New Public Service and Quality Service for Citizens
• Conclusion
• 4 Seek the Public Interest
• What is the Public Interest?
• The Old Public Administration and the Public Interest
• The New Public Management and the Public Interest
• The New Public Service and the Public Interest
• Conclusion
• 5 Value Citizenship over Entrepreneurship
• A Governance Perspective
• The Old Public Administration and the Administrator's Role
• The New Public Management and the Administrator's Role
• The New Public Service and the Administrator's Role
• Conclusion
• 6 Think Strategically, Act Democratically
• Implementation in Historical Perspective
• The Old Public Administration and Implementation
• The New Public Management and Implementation
• The New Public Service and Implementation
• Conclusion
• B7 Recognize that Accountability Isn't Simple
• The Classic Debate
• Administrative Responsibility: To Whom for What?
• The Old Public Administration and Accountability
• The New Public Management and Accountability
• The New Public Service and Accountability
• Conclusion
• 8 Serve Rather than Steer
• Changing Perspectives on Leadership
• The Old Public Administration and Executive Management
• The New Public Management and Entrepreneurship
• The New Public Service and Leadership
• Conclusion
• 9 Value People, Not Just Productivity
• Human Behavior in Organizations: Key Concepts
• Groups, Culture, and Democratic Administration
• The Old Public Administration: Using Control to Achieve Efficiency
• The New Public Management: Using Incentives to Achieve Productivity
• The New Public Service: Respecting Public Service Ideals
• Conclusion
• 10 New Public Service in Action
• Listening to the City-The Rebuilding of New York
• Iowa's Citizen-Initiated Performance Assessment
• National Park Service Civic Engagement Initiative
• New Public Service in Greenville, Wisconsin
• Civic Engagement around the World
• The Future of the New Public Service
• 11 Conclusion
• References
• Index
• About the Authors