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Selling today creating customer value Gerald L. Manning, Barry L. Reece.

Por: Colaborador(es): Detalles de publicación: New Jersey Pearson c2004.Edición: 9th edDescripción: xxix, 527 p. col. ill. 21 cmISBN:
  • 0131009524
Tema(s): Clasificación LoC:
  • HF5438.25 .M35 2004
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Descripciones mejoradas de Syndetics:

For the introductory level course in sales, personal selling, and/or a tele-course in selling.

This best-selling text offers a blend of time-proven fundamentals and new practices needed to succeed in today's information economy. The ninth edition provides comprehensive coverage of consultative selling, strategic selling, partnering, and value-added selling. Sales force automation is also a major theme.

Includes Selling Today supplement -- Using Technology to add Value, 2004.

Includes bibliographical references (p. 497-507) and index.

gccoct2006

Tabla de contenidos provista por Syndetics

  • Part I Developing a Personal Selling Philosophy
  • 1 Personal Selling and the Marketing Concepts
  • 2 Personal Selling Opportunities in the Age of Information
  • Part II Developing a Relationship Strategy
  • 3 Creating Value with a Relationship Strategy
  • 4 Communication Styles: Managing Selling Relationships
  • 5 Ethics: The Foundation for Relationships in Selling
  • Part III Developing a Product Strategy
  • 6 Creating Product Solutions
  • 7 Product-Selling Strategies that Add Value
  • Part IV Developing a Customer Strategy
  • 8 The Buying Proecess and Buying Behavior
  • 9 Developing and Qualifying a Prospect Base
  • Part V Developing a Presentation Strategy
  • 10 Approaching the Customer
  • 11 Creating the Consultative Sales Presentation
  • 12 Creating Value with the Sales Demonstration
  • 13 Negotiating Buyer Concerns
  • 14 Closing the Sale and Confirming the Partnership
  • 15 Servicing the Sale and Building the Partnership
  • Part VI Management of Self and Others
  • 16 Opportunity Management: The Key to Greater Sales Productivity
  • 17 Management of the Sales Force
  • Appendix 1 Finding Employment: A Personalized Marketing Plan for the Age of Information
  • Appendix 2 Use of Customer Relationship Managment (CRM) Software (ACT!)
  • Appendix 3 Partnership Selling: A Role-Play/Simulation for Selling Today
  • Endnotes
  • Glossary
  • Credits
  • Name Index
  • Subject Index
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