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201 ways to deal with difficult people Alan Axelrod and Jim Holtje.

Por: Colaborador(es): Series A quick-tip survival guideDetalles de publicación: New York, NY McGraw-Hill c1997.Descripción: 150 p. 18 cmISBN:
  • 0070062188 (pbk.)
Otro título:
  • Two hundred and one ways to deal with difficult people
  • Deal with difficult people
Tema(s): Clasificación CDD:
  • 650.13 A969t 21
Clasificación LoC:
  • HF5549.5.E42 A95 1997
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Libro Biblioteca Encarnación Valdés Colección General bev 650.13 A969t (Navegar estantería(Abre debajo)) Disponible 80000002226671
Total de reservas: 0

Descripciones mejoradas de Syndetics:

That special assignment came fully equipped with a problem co-worker? Don't despair! Learn how to work with people that are confrontational, problematic, unwilling­­and still get the job done.

Tabla de contenidos provista por Syndetics

  • Quick Start
  • Helping Them See Things Your Way
  • No to More Work
  • No to Colleagues and Coworkers
  • No to Unwanted Overtime and Unwelcome Business Travel
  • No to Salespeople, Offers, and Proposals
  • No to Clients and Customers
  • No to the Boss
  • No to the Requests for Money
  • No to Subordinates
  • No to a Job Seeker
  • No to Inappropriate Language or Behavior
  • No to Nuisances
  • No to Unreasonable Demands
  • No to Time Wasters
  • No to Office Bullies
  • No to Impossible Assignments
  • No to Bad Ideas
  • No to Blame
  • "No, But...": Offering Alternatives
  • No When You'd Like to Say Yes

Notas de autor provistas por Syndetics

Alan Axelrod was born on August 25, 1952, in New York. He was educated at Northeastern Illinois University and University of Iowa. He is a leading writer about American history, and is the author of The Complete Idiot's Guide to American History. In his books, Axelrod presents the facts, details, and faces that have helped shape the history of the United States.

Axelrod has served as a consultant to several museums and institutions. He has received numerous honors, including a National Cowboy Hall of Fame Award in 1991.

(Bowker Author Biography)

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