APA

Axelrod A., Holtje J., . (1997). 201 ways to deal with difficult people. New York, NY: McGraw-Hill.

Chicago

Axelrod Alan, Holtje James, . 1997. 201 ways to deal with difficult people. New York, NY: McGraw-Hill.

Harvard

Axelrod A., Holtje J., . (1997). 201 ways to deal with difficult people. New York, NY: McGraw-Hill.

MLA

Axelrod Alan, Holtje James, . 201 ways to deal with difficult people. New York, NY: McGraw-Hill. 1997.