APA

Crosby P. B., . (1984). Quality without tears: the art of hassle-free management. New York: McGraw-Hill.

Chicago

Crosby Philip B, . 1984. Quality without tears: the art of hassle-free management. New York: McGraw-Hill.

Harvard

Crosby P. B., . (1984). Quality without tears: the art of hassle-free management. New York: McGraw-Hill.

MLA

Crosby Philip B, . Quality without tears: the art of hassle-free management. New York: McGraw-Hill. 1984.