APA

Martin W. B., Cornell University, . (1986). Quality service: the restaurant manager's bible. Ithaca, N.Y: Cornell University, School of Hotel Administration.

Chicago

Martin William B, Cornell University, . 1986. Quality service: the restaurant manager's bible. Ithaca, N.Y: Cornell University, School of Hotel Administration.

Harvard

Martin W. B., Cornell University, . (1986). Quality service: the restaurant manager's bible. Ithaca, N.Y: Cornell University, School of Hotel Administration.

MLA

Martin William B, Cornell University, . Quality service: the restaurant manager's bible. Ithaca, N.Y: Cornell University, School of Hotel Administration. 1986.