APA

Dasu S., Chase R. B., . (2013). The customer service solution: managing emotions, trust, and control to win your customer's business. New York: McGraw-Hill.

Chicago

Dasu Sriram, Chase Richard B, . 2013. The customer service solution: managing emotions, trust, and control to win your customer's business. New York: McGraw-Hill.

Harvard

Dasu S., Chase R. B., . (2013). The customer service solution: managing emotions, trust, and control to win your customer's business. New York: McGraw-Hill.

MLA

Dasu Sriram, Chase Richard B, . The customer service solution: managing emotions, trust, and control to win your customer's business. New York: McGraw-Hill. 2013.