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Horovitz, Jacques

Los siete secretos del servicio al cliente Jacques Horovitz ; prólogo de José Ramón Zaratiegui ; traducción de Juan Ramón Martínez. - Madrid Prentice Hall 2000. - xvii, 146 p. 25 cm.

Translation of: The seven secrets of service strategy.

Includes bibliographical references (p. 139) and index.

ISBN: 8420530190

Subjects--Topical Terms:
Customer services--Management.
Customer relations
Consumer satisfaction

LC Class. No.: HF5415.5 / .H63418 2000