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Kouzes, James M.

Encouraging the heart a leader's guide to rewarding and recognizing others James M. Kouzes, Barry Z. Posner. - 1st ed. - San Francisco Jossey-Bass c1999. - xx, 201 p. ill. 22 cm. - The Jossey-Bass business & management series . - Jossey-Bass business & management series .

Includes bibliographical references (p. 177-186) and index.

The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential: Set clear standards -- The second essential: Expect the best -- The third essential: Pay attention -- The fourth essential: Personalize recognition -- The fifth essential: Tell the story -- The sixth essential: Celebrate together -- The seventh essential: Set the example -- Finding your voice -- 150 ways to encourage the heart.

ISBN: 0787941840 (alk. paper)

LCCN: 98043138

Nat. Bib. No.: GB99-20211

Subjects--Topical Terms:
Leadership
Employee motivation
Performance awards.
Incentives in industry
Executive ability
Interpersonal relations

LC Class. No.: HD57.7 / .K679 1999

Dewey Class. No.: 658.4/092