APA

Sterne J., . (1996). Customer service on the Internet: building relationships, increasing loyalty and staying competitive. New York: Wiley Computer Pub.

Chicago

Sterne Jim, . 1996. Customer service on the Internet: building relationships, increasing loyalty and staying competitive. New York: Wiley Computer Pub.

Harvard

Sterne J., . (1996). Customer service on the Internet: building relationships, increasing loyalty and staying competitive. New York: Wiley Computer Pub.

MLA

Sterne Jim, . Customer service on the Internet: building relationships, increasing loyalty and staying competitive. New York: Wiley Computer Pub. 1996.