APA

Gitomer J. H., . (1998). Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know. Austin, Tex: Bard Press.

Chicago

Gitomer Jeffrey H, . 1998. Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know. Austin, Tex: Bard Press.

Harvard

Gitomer J. H., . (1998). Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know. Austin, Tex: Bard Press.

MLA

Gitomer Jeffrey H, . Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know. Austin, Tex: Bard Press. 1998.