APA

Fitzsimmons J. A., Fitzsimmons M. J., . (1994). Service management for competitive advantage. New York: McGraw-Hill.

Chicago

Fitzsimmons James A, Fitzsimmons Mona J, . 1994. Service management for competitive advantage. New York: McGraw-Hill.

Harvard

Fitzsimmons J. A., Fitzsimmons M. J., . (1994). Service management for competitive advantage. New York: McGraw-Hill.

MLA

Fitzsimmons James A, Fitzsimmons Mona J, . Service management for competitive advantage. New York: McGraw-Hill. 1994.