APA

Czepiel J. A., Surprenant C. F. & Solomon M. R. (1986). The Service encounter: managing employee/customer interaction in service businesses. Lexington, Mass: Lexington Books.

Chicago

Czepiel John A, Surprenant Carol F and Solomon Michael R. 1986. The Service encounter: managing employee/customer interaction in service businesses. Lexington, Mass: Lexington Books.

Harvard

Czepiel J. A., Surprenant C. F. and Solomon M. R. (1986). The Service encounter: managing employee/customer interaction in service businesses. Lexington, Mass: Lexington Books.

MLA

Czepiel John A, Surprenant Carol F and Solomon Michael R. The Service encounter: managing employee/customer interaction in service businesses. Lexington, Mass: Lexington Books. 1986.