000 00821nam a2200265Ia 4500
001 66589
003 BIBL
005 20160527192619.0
008 891031s1990 nyua 00010 eng
010 _a 89026701 //r90
020 _z0887303463
_c22.38
040 _aDLC
_cDLC
_dDLC
_dOCoLC
043 _an-us---
049 _aEVLG
050 0 0 _aHF5415.5
_b.L57 1990
082 0 0 _a658.8/12
_220
092 _a659.812
_bL773s
100 1 0 _aLiswood, Laura A.
_9246848
_2Local
245 1 0 _aServing them right
_binnovative and powerful customer retention strategies
_cLaura A. Liswood.
260 0 _aNew York
_bHarper Business
_cc1990.
300 _axxxiv, 180 p.
_bill.
500 _a920615
650 0 _aCustomer service
_zUnited States.
_983492
_2Local
650 0 _aConsumer satisfaction
_zUnited States.
_979985
_2Local
999 _c51625
_d51625