| 000 | 00845nam a2200253Ia 4500 | ||
|---|---|---|---|
| 001 | 4614 | ||
| 003 | BIBL | ||
| 005 | 20160527183600.0 | ||
| 008 | 900417s1991 nyua b 00110 eng | ||
| 010 | _a 90053213 | ||
| 020 |
_a0814450083 (hardcover) _c24.95 |
||
| 040 |
_aDLC _cDLC _dDLC |
||
| 043 | _an-us--- | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C36 1991 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 | 0 |
_aCannie, Joan Koob. _9207211 _2Local |
| 245 | 1 | 0 |
_aKeeping customers for life _cJoan Koob Cannie, with Donald Caplin. |
| 260 | 0 |
_aNew York, NY _bAmerican Management Association _cc1991. |
|
| 300 |
_avi, 259 p. _bill. _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer service _zUnited States. _983492 _2Local |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States. _979985 _2Local |
|
| 700 | 1 | 0 |
_aCaplin, Donald. _9207383 _2Local |
| 999 |
_c4075 _d4075 |
||