000			03553cam a22004338i 4500
001			21552640
003			PUCPR
005			20240216111116.0
008			200605s2020 nju 001 0 eng
010			_a 2020025482
020			_a9781119717584 _q(cloth)
020			_z9781119717614 _q(adobe pdf)
020			_z9781119717607 _q(epub)
040			_aDLC _beng _erda _cDLC
041			_aeng
042			_apcc
049			_aBEV
050	0	0	_aHM1126 _b.F87 2020
082	0	0	_a303.6/9 _223
092			_223
100	1		_aFurlong, Gary T., _eauthor.
245	1	4	_aThe conflict resolution toolbox : _bmodels and maps for analyzing, diagnosing, and resolving conflict / _cGary Furlong; foreword by Christopher Moore.
250			_aSecond edition.
263			_a2008
264		1	_aHoboken, New Jersey : _bJohn Wiley & Sons, Inc., _c[2020]
300			_a238 pages
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aIncludes index.
504			_aIncludes bibliographical references and index.
520			_a"Since the first edition of this book was published in 2005, technological and scholarly advances have made significant contributions to our understanding of how we communicate and engage with each other. This Second Edition recognizes the important research done over the last 15 years in the fields of neuroscience, neuropsychology, and behavioural economics with two new models that look at the deeper patterns and biases our million-year-old brains use to connect and make decisions. It also recognizes the value that the tools in the first edition brought to practitioners everywhere, retaining and refining the models that have been recognized as powerful and useful tools in resolving conflict between people. The technology we all use to communicate may have changed, but human nature and our experience of conflict is still very much with us. Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, "Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!" You go home after the conversation and get increasingly angry. You think about how insensitive he is, how little he cares for other people. You begin to think that he may actually be retaliating for the fact that your dog barks every now and then, which he complained about once. Given how you see the problem, you vow to call the police the next time he has a party during the week. This conflict is headed for a significant escalation. We are all faced with conflict situations in many aspects of our lives, whether in our personal life, in the workplace, or with just about anyone we meet. Given how common conflict situations are and how frequently we deal with conflict, you would think that we'd all be pretty good at handling conflict and building, or re-building, relationships"-- _cProvided by publisher.
650		0	_aConflict management.
650		0	_aMediation.
776	0	8	_iOnline version: _aFurlong, Gary T. _tConflict resolution toolbox _bSecond edition. _dHoboken, New Jersey : John Wiley & Sons, Inc., [2020] _z9781119717614 _w(DLC) 2020025483
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_c6 _2ddc _e23 _h303.69
999			_c301631 _d301631