000			01859aam a2200349 4500
003			OSt
005			20230816141656.0
008			120830s xxu||||gr|||| 00| 0 spa d
020			_a9781071852392
040			_aEVLG _bspa _erda
041			_aeng
049			_aBEV
082			_223 _a658.45
092			_223 _a658.45
100			_aUlmer, Robert R. _9182423
245			_aEffective crisis communication: _bmoving from crisis to opportunity / _cRobert R. Ulmer, Timothy L. Sellnow and Matthew W. Seeger.
250			_aFifth edition
260			_bSage Publications, _c2023 _aLos Angeles :
264			_bSage Publications, _c2023 _aLos Angeles :
300			_axv, 248 pages : illustrations ; 23 cm
336			_2rdacontent _btxt _atext
337			_2rdamedia _bn _aunmediated
338			_2rdacarrier _bnc _avolume
504			_aIncludes bibliographical references and index.
505			_aThe conceptual foundation. Defining crisis communication. Understanding crisis communication theory and practice. The lessons and practical application. Lessons on effective crisis communication. Applying the lessons to produce effective crisis communication. Lessons on managing crisis uncertainty effectively. Applying the lessons for managing crisis uncertainty effectively. Lessons on effective crisis leadership. Applying the lessons for developing effective crisis leadership. The opportunities. Learning through failure. Risk communication. Responding to the ethical demands of crisis. Facilitating renewal through effective crisis communication.
650		0	_982206 _aCrisis management
650		0	_978747 _aCommunication in organizations
650		0	_978739 _aCommunication in management
700			_9167773 _aSellnow, Timothy L.
700			_9167405 _aSeeger, Matthew W.
942			_c6 _2ddc _e23 _h658.45
999			_c299573 _d299573