000 05843cam a2200517Mi 4500
001 on1043845098
003 OCoLC
005 20221114193708.0
006 m d
007 cr cnu---unuuu
008 180712s2018 enk o 000 0 eng d
020 _a9781788114301
_qelectronic book
020 _a1788114302
_qelectronic book
020 _z1788114299
020 _z9781788114295
035 _a1942003
035 _a(OCoLC)1043845098
040 _aYDX
_beng
_erda
_cYDX
_dN$T
_dSNK
_dOCLCO
_dYDXIT
049 _aMAIN
050 4 _aHB171
_b.S47 2018
072 7 _aBUS
_x082000
_2bisacsh
072 7 _aBUS
_x041000
_2bisacsh
072 7 _aBUS
_x042000
_2bisacsh
072 7 _aBUS
_x085000
_2bisacsh
082 0 4 _a658.8/12
_223
245 0 0 _aServices, experiences and innovation :
_bintegrating and extending research /
_cedited by Ada Scupola and Lars Fuglsang.
264 1 _aCheltenham ;
_aNorthampton, MA :
_bEdward Elgar Publishing,
_c[2018]
300 _a1 online resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
490 1 _aServices, economy and innovation series
505 0 _a1. Integrative perspectives to service, innovation and experience research / Ada Scupola and Lars Fuglsang -- Part I Systemic innovation -- 2. Experience and innovation in services: from human encounters to social building / Luis Rubalcaba -- 3. Fifteen advances in service innovation studies / Faridah Djellal and Faïz Gallouj -- 4. Service innovation -- organizational and systemic approaches / Marja Toivonen -- 5. Crossing the frontiers between touch points, innovation and experience design in tourism / Metka Stare and Dejan Križaj -- 6. Service innovation as search in multidimensional design spaces: conceptual opportunities and empirical examination / Pim Den Hertog -- Part II Practice-based innovation -- 7. Decentred practices of innovation in the experience economy / Jørgen Ole Bærenholdt -- 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction / Lars Fuglsang -- ^9. Exploring intuition as a dynamic capability in radical new product and service development -- a conceptual approach / Niels Nolsøe Grünbaum and Marianne Stenger -- 10. Service infusion in manufacturing and corporate strategies in the service solutions market -- driving forces and components / Jørn Kjølseth Møller -- Part III Technology and innovation -- 11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship / Linda Ujala and Ada Scupola -- 12. Services and experiences from space: satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth / Chloe A. Billing and John R. Bryson -- 13. The innovative generativity of digital service encounters / Anders Henten Anders Henten and Jannick Kirk Sørensen -- 14. User involvement in business-to-business operational service innovation / Giulia Nardelli and Ada Scupola -- Part IV Experience as innovation motor -- ^15. Front-line employee-based experience innovation in tourism / Jens Friis Jensen and Flemming Sørensen -- 16. Wake up and smell the coffee: innovation in the coffee shop experience / Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul -- 17. The new 'online' alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan / Paolo Corvo e Raffaele Matacena -- 18. The Korean online game wave -- development within the experience economy / Patrik Ström and Mirko Ernkvist -- Index.
520 _aConsumers are increasingly looking to invest in experiences rather than simply a product. With innovation research moving away from the traditional focus on manufacturing towards services, this book develops a much-needed integrated approach for improving analysis of both experience and service innovation. This impressive book makes a substantial and compelling contribution to research on the interdependencies between innovation, services and experiences. Split into clear and thematically separate categories, the contributors explore systemic innovation, practice-based innovation, technology and innovation, and experiences as a catalyst for innovation. Examples are taken from the tourism industry, entrepreneurial ventures, online gaming and digital services, to provide readers with a thorough overview of the extensive impact of these innovations. Using organizational, systemic, conceptual and empirical examinations of the experience and service economies, the authors identify how top class innovation research can be extended and integrated further with other research areas. Presenting a state-of-the-art analysis of the topic, this timely book will benefit teachers of innovation, the experience economy, and information systems. Researchers of business economics, and marketing will also find this an essential foundation volume for future research on topics of innovation in a globalizing world.
588 _aDescription based on online resource; title from digital title page (viewed on November 28, 2018).
590 _aMaster record variable field(s) change: 050, 082
650 0 _aCustomer services
_xTechnological innovations.
655 4 _aElectronic books.
700 1 _aScupola, Ada,
_eeditor.
700 1 _aFuglsang, Lars,
_eeditor.
776 0 8 _iPrint version:
_z1788114299
_z9781788114295
_w(OCoLC)1039327147
830 0 _aServices, economy, and innovation.
856 _uhttps://login.ezproxy.pucpr.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1942003
_yAcceso Remoto
856 4 0 _3EBSCOhost
_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1942003
_yAcceso en el Campus PUCPR
942 _2lcc
_c7
999 _c297598
_d297598