000 03797nam a22004693i 4500
001 EBC3310958
003 MiAaPQ
005 20220207201554.0
006 m o d |
007 cr cnu||||||||
008 211129s2011 xx o ||||0 eng d
020 _a9781609606084
_q(electronic bk.)
020 _z9781609606077
035 _a(MiAaPQ)EBC3310958
035 _a(Au-PeEL)EBL3310958
035 _a(CaPaEBR)ebr10480577
035 _a(CaONFJC)MIL315309
035 _a(OCoLC)923154821
040 _aMiAaPQ
_beng
_erda
_epn
_cMiAaPQ
_dMiAaPQ
050 4 _aHF5548.32
_b.D48 2011
082 0 _a658.8/72
245 1 0 _aDeveloping Technologies in E-Services, Self-Services, and Mobile Communication :
_bNew Concepts.
264 1 _aHershey :
_bIGI Global,
_c2011.
264 4 _c©2011.
300 _a1 online resource (389 pages)
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
504 _aIncludes bibliographical references and index.
505 0 _aTitle -- Copyright Page -- Preface -- Table of Contents -- Detailed Table of Contents -- Preface -- Section 1 E-Service and Self Services: Concepts, Challenges and Applications -- E-Services for Managing and Orchestrating Organizational Networks -- E-Services and the Codification of Informational Services -- Key Challenges for Delivering Web-Based IT Support Services -- E-Services and Australian Accounting Practices -- Online Self-Services -- Sponsored Search as a Strategic E-service -- Section 2 E-Services: Adoption, Perceptions and User Values -- The Adoption of "E-Banking" by Lebanese Banks -- The Impact of Online Product Presentation on Consumers' Perceptions -- A User Centered Innovation Approach Identifying Key User Values for the E-Newspaper -- Section 3 Mobile Services: Acceptance and Consumer Values -- The Influence of Content and Trust on Consumers' Intention to Accept Mobile Advertisements -- Exploring the Factors Behind the Resistance to Mobile Banking in Portugal -- Consumer Value of Context Aware and Location Based Mobile Services -- Location-Based Services (LBS) in Micro-Scale Navigation -- Section 4 E-Services: Systems, Architecture and Methodologies -- Understanding Telehealth -- Introducing a First Step towards a Holistic Talent Management System Architecture -- Aligning Six Sigma and ITIL to improve IT Service Management -- Compilation of References -- About the Contributors -- Index.
520 _a"This book presents perspectives on the management, delivery and consumption, and creation of new e-services technologies and tools, reviewing specific e-services such as e-banking and e-health initiatives and offering new perspectives useful to industry professionals and academicians interested in the creation, application, and evaluation of a number of different mobile and electronic services"--Provided by publisher.
588 _aDescription based on publisher supplied metadata and other sources.
590 _aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
650 0 _aElectronic commerce.
655 4 _aElectronic books.
700 _9275350
_aScupola, Ada.
_eeditor
776 0 8 _iPrint version:
_aScupola, Ada
_tDeveloping Technologies in E-Services, Self-Services, and Mobile Communication
_dHershey : IGI Global,c2011
_z9781609606077
797 2 _aProQuest (Firm)
856 _uhttps://login.ezproxy.pucpr.edu/login?url=https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=3310958
_yAcceso Remoto
856 4 0 _uhttps://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=3310958
_yAcceso en el Campus PUCPR
942 _2lcc
_c7
999 _c297073
_d297073