| 000 | 01958cam a2200409 a 4500 | ||
|---|---|---|---|
| 001 | 13984953 | ||
| 003 | OSt | ||
| 005 | 20220128155046.0 | ||
| 008 | 050527s2005 nyua b 001 0 eng d | ||
| 010 | _a 2005276538 | ||
| 015 |
_aGBA456055 _2bnb |
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| 016 | 7 |
_a012962694 _2Uk |
|
| 016 | 7 |
_a012962693 _2Uk |
|
| 020 | _a0071446524 (pbk. : acidfree paper) | ||
| 035 | _a(OCoLC)ocm56494086 | ||
| 040 |
_aOCO _cOCO _dWRJ _dITD _dOMP _dUKM _dDLC |
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| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aHM1121 _b.C78 2005 |
| 082 | 0 | 0 |
_a303.6/9 _222 |
| 245 | 0 | 0 |
_aCrucial confrontations : _btools for resolving broken promises, violated expectations, and bad behavior / _cKerry Patterson ... [et al.]. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2005. |
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| 300 |
_axviii, 284 pages : _billustrations ; _c23 cm. |
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| 336 |
_0rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 504 | _aIncludes bibliographical references (p. 271-272) and index. | ||
| 520 | _aThe authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations. | ||
| 650 | 0 | _aInterpersonal confrontation. | |
| 650 | 0 | _aInterpersonal communication. | |
| 650 | 0 | _aInterpersonal relations. | |
| 650 | 0 | _aCommunication in management. | |
| 650 | 0 | _aCommunication in organizations. | |
| 700 | 1 |
_aPatterson, Kerry, _d1946- |
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| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html |
| 942 |
_2lcc _c29 |
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| 999 |
_c296827 _d296827 |
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