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| 003 | BIBL | ||
| 005 | 20160527195814.0 | ||
| 008 | 881104s1989 nyu 00110 eng | ||
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_aHanan, Mack. _9107882 _2Local |
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_aCustomer satisfaction _bhow to maximize, measure, and market your company's "ultimate product" _cMack Hanan, Peter Karp. |
| 260 | 0 |
_aNew York _bAmerican Management Association _cc1989. |
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| 263 | _a8903 | ||
| 300 | _ap. cm. | ||
| 500 | _aIncludes index. | ||
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_aCustomer service _983492 _2Local |
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| 650 | 0 |
_aConsumer satisfaction _979985 _2Local |
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| 700 | 1 | 0 |
_aKarp, Peter. _9241187 _2Local |
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