000 03767cam a22003735i 4500
999 _c281608
_d281608
001 20508649
003 OSt
005 20190628102131.0
008 180523s2018 enk 000 0 eng
010 _a 2018945850
020 _a1788114299
_qhardcover
020 _a9781788114295
_qhardcover
020 _z9781788114301
_qelectronic book
020 _z9781788114295
040 _aDLC
_cDLC
042 _apcc
050 4 _aHF5415.5
_b.S478 2018
245 0 0 _aServices, experiences and innovation :
_bintegrating and extending research /
_cedited by Ada Scupola, Lars Fuglsang.
264 1 _aCheltenham, UK ;
_aNorthampton, MA, USA :
_bEdward Elgar Publishing,
_c[2018]
300 _axv, 344 pages ;
_c25 cm.
336 _atext
_2rdacontent
337 _acomputer
_2rdamedia
338 _aonline resource
_2rdacarrier
490 1 _aServices, economy, and innovation
504 _aIncludes bibliographical references and index.
505 _a 1. Integrative perspectives on service, innovation and experience research -- PART I: SYSTEMIC INNOVATION -- 2. Experience and innovation in services: From human encounters to social building -- 3. Fifteen advances in service innovation studies -- 4. Service innovation – organizational and systemic approaches -- 5. Crossing the frontiers between touch points, innovation and experience design in tourism -- 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination -- PART II: PRACTICE-BASED INNOVATION -- 7. Decentred practices of innovation in the experience economy -- 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction -- 9. Exploring intuition as a dynamic capability in radical new product and service development – a conceptual approach -- 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components -- PART III: TECHNOLOGY AND SERVICE INNOVATION -- 11. Motivators and inhibitors of e-Residency adoption for globale-entrepreneurship -- 12. Services and experiences from space: Satellite-enabled services and manufacturer–operator interdependencies and hybrid products as enablers of growth -- 13. The innovative generativity of digital service encounters -- 14. User involvement in business-to-business operational service innovation -- PART IV: EXPERIENCE AS INNOVATION MOTOR -- 15. Front-line employee-based experience innovation in tourism -- 16. Wake up and smell the coffee: Innovation in the coffee shop experience -- 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: Two cases from Milan -- 18. The Korean online game wave – development within the experience economy -- Index.
520 _aWhilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.
650 0 _aCustomer services
_xTechnological innovations.
700 1 _aScupola, Ada,
_eeditor.
700 _aFuglsang, Lars.
_eeditor
_9296456
830 0 _aServices, economy, and innovation.
856 _uhttp://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1942003&site=ehost-live
_zPrecione para acceder al libro en línea.
942 _2lcc
_c7