000			01587nam a2200325Ia 4500
001			332002
005			20230519142900.0
008			150825s2015 ilu b 001 0 eng
010			_a 2014045790
020			_a9780838913123 (print : alk. paper)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aZ711 _b.V36 2015
082	0	0	_a025.5 _223
092	0		_a025.5 _bV246L
100	1		_aVanDuinkerken, Wyoma. _9287257 _2Local
245	1	0	_aLeading libraries _bhow to create a service culture _cWyoma vanDuinkerken and Wendi Arant Kasper.
260		1	_aChicago _bALA Editions, an imprint of the American Library Association _c2015.
300			_axvii, 167 pages _c23 cm.
337			_2rdamedia
338			_2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aLeadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
650		0	_aPublic services (Libraries) _9154944
650		0	_aCustomer relations _983490 _2Local
650		0	_aLeadership _9124046
650		0	_aLibrary personnel management _9125878 _2Local
700	1		_aKaspar, Wendi Arant. _9241229 _2Local
999			_c248589 _d248589