| 000 | 00864nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | 331217 | ||
| 005 | 20160527193145.0 | ||
| 008 | 150424s2014 sp 0 0 spa | ||
| 020 | _a9788416115105 | ||
| 049 |
_aArecibo Biblioteca _c29.95 |
||
| 092 | 0 |
_a658.812 _bV712m |
|
| 100 | 1 |
_aVilla, Juan Pablo _9288338 _2Local |
|
| 245 | 1 | 0 |
_aManual de atención a clientes y usuarios _buna guía para reducir costes, mejorar las ventas y la calidad en las organizaciones públicas y privadas _cJuan Pablo Villa. |
| 260 |
_aBarcelona, España _bProfit Editorial _c2014. |
||
| 300 |
_a238 pages _billustrations _c23 centimeters |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 | 0 |
_aCustomer relations _983490 _2Local |
| 650 | 0 | 0 |
_aRelationship marketing. _9158208 _2Local |
| 650 | 0 | 0 |
_aCustomer loyalty. _983489 _2Local |
| 650 | 0 | 0 |
_aCustomer services _983493 _2Local |
| 999 |
_c247858 _d247858 |
||