| 000 | 01106nam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | 329721 | ||
| 005 | 20160527192906.0 | ||
| 008 | 130301s2013 nyua frb 001 0 eng | ||
| 010 | _a 2013006925 | ||
| 020 | _a9780071809931 (alk. paper) | ||
| 020 | _a0071809937 (alk. paper) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.D175 2013 |
| 082 | 0 | 0 |
_a658.8/12 _223 |
| 092 | 0 |
_a658.812 _bD231c _b2013 |
|
| 100 | 1 |
_aDasu, Sriram. _9215542 _2Local |
|
| 245 | 1 | 4 |
_aThe customer service solution _bmanaging emotions, trust, and control to win your customer's business _cby Sriram Dasu and Richard Chase. |
| 264 | 1 |
_aNew York _bMcGraw-Hill _c[2013] |
|
| 300 |
_axvi, 223 pages _billustrations _c24 cm |
||
| 337 | _2rdamedia | ||
| 338 | _2rdacarrier | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations _983490 _2Local |
|
| 650 | 0 |
_aService industries _xManagement. _9168847 _2Local |
|
| 650 | 0 |
_aCustomer services _983493 _2Local |
|
| 700 | 1 |
_aChase, Richard B., _972094 _2Local |
|
| 999 |
_c246566 _d246566 |
||