000			01844nam a2200265Ia 4500
001			329488
005			20160527192842.0
008			022415t2012 njua 001 0 eng d
020			_a9781118071786 (acid-free paper)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aTX911.3.P4 _bM55 2012
082	0	0	_a647.9068/3 _223
084			_aTEC012000 _2bisacsh
100	1		_aWalker, John R. _9186797 _2Local
245	1	0	_aSupervision in the hospitality industry _cJohn R. Walker, Jack E. Miller.
250			_a7th ed.
260			_aHoboken, N.J. _bJohn Wiley _cc2012.
300			_axvii, 506 p. _bill. _c25 cm.
504			_aIncludes bibliographical references and index.
520			_a"Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"-- _cProvided by publisher.
650	0	0	_aHospitality industry _xPersonnel management. _9112472 _2Local
650		7	_aTECHNOLOGY & ENGINEERING / Food Science _2bisacsh. _9282911 _2Local
700	0	0	_aMiller, Jack E. _d1930- _9136602 _2Local
999			_c246351 _d246351