| 000 | 01655nam a2200337Ia 4500 | ||
|---|---|---|---|
| 001 | 323819 | ||
| 005 | 20230519142900.0 | ||
| 008 | 131017s2014 ilu b 001 0 eng | ||
| 010 | _a 2013017137 | ||
| 020 | _a9780838911952 (alk. paper) | ||
| 040 |
_aDLC _beng _cDLC _erda |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aZ678.85 _b.H473 2014 |
| 082 | 0 | 0 |
_a027.0029 _bH558g _223 |
| 100 | 1 |
_aHernon, Peter. _9110276 _2Local |
|
| 245 | 1 | 0 |
_aGetting started with evaluation _cPeter Hernon, Robert E. Dugan, and Joseph R. Matthews. |
| 260 | 1 |
_aChicago _bAmerican Library Association _c2014. |
|
| 300 |
_ax, 242 pages _c23 cm. |
||
| 337 | _2rdamedia | ||
| 338 | _2rdacarrier | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aEvaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change. | |
| 650 | 0 |
_aLibraries _xEvaluation. _9125760 _2Local |
|
| 650 | 0 |
_aLibraries _xEvaluation _vProblems, exercises, etc. _9125760 _2Local |
|
| 650 | 0 |
_aLibrary statistics _9125893 _2Local |
|
| 650 | 0 |
_aLibrary Administration _xDecision making. _9125797 _2Local |
|
| 650 | 0 |
_aPublic services (Libraries) _xEvaluation. _9154944 |
|
| 700 | 1 |
_aDugan, Robert E. _d1952 - _989047 _2Local |
|
| 700 | 1 |
_aMatthews, Joseph R. _9251340 _2Local |
|
| 999 |
_c241349 _d241349 |
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