| 000 | 00855nam a2200241Ia 4500 | ||
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| 001 | 313441 | ||
| 005 | 20160527190918.0 | ||
| 008 | 130404s2012 sp b 0 0 spa | ||
| 020 | _a9788415505310 | ||
| 049 |
_aArecibo Biblioteca _c29.95 |
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| 050 | 0 | 0 |
_aHF5415.52 _b.A267 2012 |
| 092 | 0 |
_a658.812 _bA185g |
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| 100 | 1 |
_aAcosta, José Ma. _9193435 _2Local |
|
| 245 | 1 | 0 |
_aGestión de quejas y reclamaciones _bcreando fidelidad con la mejora de la atención al cliente _cJosé Ma. Acosta. |
| 260 |
_aBarcelona _bProfit Editorial _c2012. |
||
| 300 |
_a166 p. _c23 cm. |
||
| 590 | _aeigm 10/2013 | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 | 0 |
_aConsumer complaints. _979973 _2Local |
| 650 | 0 | 0 |
_aCustomer services _983493 _2Local |
| 650 | 0 |
_aCustomer relations _xManagement. _983490 _2Local |
|
| 650 | 0 | 0 |
_aConsumer satisfaction _979985 _2Local |
| 999 |
_c231197 _d231197 |
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