000			02807nam a2200289Ia 4500
001			313174
005			20160527190849.0
008			120711s2013 cau 000 0 eng
010			_a 2012944073
020			_a9781446200681 (hardback)
020			_a9781446200698 (paperback)
040			_aDLC _cDLC
042			_apcc
050	0	0	_aTX911.3 .M27 _bK475 2013
245	0	0	_aKey concepts in hospitality management _cedited by Roy C Wood.
246	3	0	_aHospitality management
250			_aFirst edition.
260			_aThousand Oaks, CA _bSAGE Publications _c2013.
263			_a1302
300			_axiv, 180 pages _c25 centimeters.
490	1		_aSAGE key concepts series
504			_aInlcudes bibliographical references (pages 163-180).
505	0		_aEditor's Introduction - Roy C Wood Accommodation, Lodging and Facilities Management - Roy C Wood Beverages and Beverage Management - Gareth Currie Consumer Behaviour in Hospitality - Bert Smit Customer Relationship Management in Hospitality - Olaf W Hermans Design for Hotels - Geoff Maree Entrepreneurship in Hospitality - Stephen Ball Food, Beverage and Restaurant Management - Gareth Currie Food Production and Service Systems - Roy C Wood Franchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen Kooi Gastronomy and Haute Cuisine - Marc B Stierand The Hospitality Finance Environment - John Mackillop Hospitality and Hospitality Management - Bob Brotherton Hospitality Management Education - Roy C Wood Hotels, Hospitality and Sustainability - Frans Melissen Hotels and the Internet - Peter O'Connor Hotels and Security - Protyush Banerjee Housekeeping Management - Marina Brinkman-Staneva Human Resource Management in Hospitality - Yvonne Guerrier Income Statements in Hospitality Finance - Rob van Ginneken Industry Structure and Sectors in Hospitality - Michael Schwarz Information Technology in Hospitality - Peter O'Connor Innovation in Hospitality - Marc Stierand Investing in Hotels - Constantinos Verginis Marketing in Hospitality - Sue Horner and John Swarbrook The Meal Experience - Roy C Wood Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich Operations Management in Hospitality - G Barry O'Mahoney Organizational Behaviour in Hospitality - Yvonne Guerrier Procurement in Hospitality - Jane F Eastham and Alisha Ali Revenue Management - Stan Josephi Service Quality in Hospitality - G Barry O'Mahoney Service, Service Industries and the Hospitality Sector - Roy C Wood Strategy and Strategic Management in Hospitality - Theodore Benetatos Women, Gender and Hospitality Employment - Judi Brownell
650	0	0	_aHospitality industry _xManagement. _9112472 _2Local
700	0	0	_aWood, Roy C. _d1959- _eeditor. _9190440 _2Local
830		0	_aSAGE key concepts.
999			_c230961 _d230961