000 00624nam a2200181Ia 4500
001 313126
005 20160527190844.0
008 130323s2012 maua b 001 0 eng
010 _a 2012938080
020 _a9781781006221
082 0 0 _a338.40684
_bP2381s
_223
100 1 _aParker, David.
_9261882
_2Local
245 1 0 _aService operations management
_bthe total experience
_cDavid W. Parker.
260 _aNorthampton, MA
_bEdward Elgar Publishing
_ccop. 2012.
300 _axix, 557 p.
_bill.
_c25 cm.
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xManagement.
_9168847
_2Local
999 _c230915
_d230915