000			01868nam a2200313Ia 4500
001			313024
005			20160527190828.0
008			130314s2011 cou b 001 0 eng
010			_a 2010015779
020			_a9781568293790
035			_a(DNLM)101528579
040			_aDNLM/DLC _cDLC
042			_apcc
050	0	0	_aR728 _b.W656 2011
060	1	0	_aW 80 _bW886f 2011
082	0	0	_a610.68 _bW886f _222
100	1		_aWoodcock, Elizabeth W. _9292110 _2Local
245	1	0	_aFront office success _bhow to satisfy patients and boost the bottom line _cElizabeth W. Woodcock.
260			_aEnglewood, CO _bMedical Group Management Association _cc2011.
300			_axiv, 205 p. _c24 cm. _e1CD-ROM (4 3/4 in.)
500			_aESTE LIBRO INCLUYE UN DISCO
504			_aIncludes bibliographical references and index.
505	0		_aCustomer service : making it a personal commitment -- Reception : the patient has arrived, now what -- Registration : the process of enrolling patients -- Telephones : techniques to manage calls -- Scheduling : setting appointments for patients -- Time-of-service payments : collecting from patients -- Waiting : managing the patient's wait -- Check-out : handling the patient's exit.
520			_a"Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher.
650		0	_aMedical offices _xManagement. _9134419 _2Local
650	2	2	_aPractice Management, Medical _xorganization & administration. _9153199 _2Local
650	1	2	_aOffice management _xorganization & administration. _9144533 _2Local
710	2		_aMedical Group Management Association. _9252472 _2Local
999			_c230816 _d230816