| 000 | 01441nam a2200277Ia 4500 | ||
|---|---|---|---|
| 001 | 312761 | ||
| 005 | 20160527190757.0 | ||
| 008 | 120419s2012 xxk 000 0 eng | ||
| 010 | _a 2012938080 | ||
| 020 | _a1781007861 (hbk) | ||
| 020 | _a9781781007860 | ||
| 020 | _a1781006229 (pbk) | ||
| 020 | _a9781781006221 | ||
| 020 | _a1781006237 (ebook) | ||
| 020 | _a9781781006238 | ||
| 040 |
_aDLC _cDLC |
||
| 042 | _apcc | ||
| 050 | _aHD9980.5 .P37 2012 | ||
| 100 | 1 |
_aParker, David. _9261882 _2Local |
|
| 245 | 1 | 0 |
_aService operations management _bthe total experience _cDavid W. Parker, University of Queensland Business School, Australia. |
| 260 |
_aCheltenham, UK _aNorthhampton, MA _bEdward Elgar _cc2012. |
||
| 300 |
_axix, 557 pages _billustrations _c25 centimeters. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | _a|a Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management. | ||
| 650 | 0 |
_aService industries _xManagement. _9168847 _2Local |
|
| 999 |
_c230583 _d230583 |
||