| 000 | 00880nam a2200277Ia 4500 | ||
|---|---|---|---|
| 001 | 310669 | ||
| 005 | 20160527190349.0 | ||
| 008 | 101119s2012 nyua b 001 0 eng | ||
| 010 | _a 2010048859 | ||
| 020 | _a9780073397115 (pbk. : alk. paper) | ||
| 020 | _a0073397113 (pbk. : alk. paper) | ||
| 035 | _a(OCoLC)ocn664665736 | ||
| 040 |
_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dCDX _dIBI _dBWX _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.L83 2012 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aLucas, Robert W. _9128484 _2Local |
|
| 245 | 1 | 0 |
_aCustomer service _bskills for success _cRobert W. Lucas. |
| 250 | _a5th ed. | ||
| 260 |
_aNew York _bMcGraw-Hill _cc2012. |
||
| 300 |
_axix, 394 p. _bill. _c26 cm. |
||
| 490 | 0 | _aConnect, learn, succeed | |
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _aeigm 12/2012 | ||
| 650 | 0 |
_aCustomer services _983493 _2Local |
|
| 999 |
_c228715 _d228715 |
||