| 000 | 01076nam a2200265Ia 4500 | ||
|---|---|---|---|
| 001 | 310530 | ||
| 005 | 20200408092950.0 | ||
| 008 | 100902s2012 nyua b 001 0 eng d | ||
| 010 | _a 2010936298 | ||
| 020 | _a9781439060322 | ||
| 020 | _a1439060320 | ||
| 035 | _a(OCoLC)ocn720477603 | ||
| 040 |
_aSISPL _cSISPL _dAD _dYDXCP _dBTCTA _dDEBSZ _dBWX _dMUU _dH9Z _dDLC |
||
| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aTX911.3.M27 _bF67 2012 |
| 100 | 1 |
_aFord, Robert C. _9224741 _2Local |
|
| 245 | 1 | 0 |
_aManaging quality service in hospitality _bhow organizations achieve excellence in the guest experience _cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 260 |
_aClifton Park, N.Y. _bDelmar, Cengage Learning _cc2012. |
||
| 300 |
_axxvii, 516 p. _bcol. ill. _c27 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aHospitality industry _xManagement. _9112472 _2Local |
|
| 650 | 0 |
_aHospitality industry _xCustomer services _9112472 _2Local |
|
| 700 | 1 |
_aSturman, Michael C. _q(Michael Craig) _9281287 _2Local |
|
| 700 | 1 |
_aHeaton, Cherrill P. _2Local _9233775 |
|
| 999 |
_c228587 _d228587 |
||