| 000 | 00939nam a2200289Ia 4500 | ||
|---|---|---|---|
| 001 | 306644 | ||
| 003 | OCoLC | ||
| 005 | 20160527185400.0 | ||
| 008 | 120815e2011 njua frb 001 0 eng | ||
| 020 | _a9780136107217 | ||
| 040 |
_aDLC _cDLC _dUBA |
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| 049 | _aPUXA | ||
| 050 | 0 | 0 |
_aHF5415.13 _b.L5883 2011 |
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_a658.8 _220 |
| 092 | 0 |
_222 _a658.8 _bL9112s |
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| 100 | 1 |
_aLovelock, Christopher H. _942756 _2LEMB |
|
| 245 | 1 | 0 |
_aServices marketing _cChristopher H. Lovelock. |
| 250 | _a7 th ed. ed. | ||
| 260 |
_aUpper Saddle River, N.J. _bPrentice Hall _cc2011. |
||
| 300 |
_a626 p. _bill. _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aProfessions _xMarketing. _9154180 _2Local |
|
| 650 | 0 | 0 |
_aMarketing _xManagement. _9131165 _2Local |
| 650 | 0 |
_aCustomer services _xMarketing _983493 _2Local |
|
| 650 | 0 |
_aService industries _xMarketing. _9168847 _2Local |
|
| 700 | 1 | 0 |
_aWirtz, Jochen _9291700 _2Local |
| 999 |
_c224983 _d224983 |
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