| 000 | 00726nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | 296672 | ||
| 005 | 20160527203300.0 | ||
| 008 | 100722s2009 nyu fr 001 0 eng | ||
| 020 | _a9780230520936 | ||
| 049 | _aMayaguez | ||
| 100 | 0 | 0 |
_aBaron, Steve _9199725 _2Local |
| 245 | 1 | 0 |
_aServices marketing _btext and cases _cSteve Baron, Kim Harris, Toni Hilton. |
| 260 |
_aNew York _bPalgrave-Macmillan _cc2009. |
||
| 300 |
_axvii,358 p. _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _aEIGM 04/2010 | ||
| 650 | 0 | 0 |
_aServices industries _xMarketing. _9168862 _2Local |
| 650 | 0 | 0 |
_aCustomer services _983493 _2Local |
| 700 | 1 | 0 |
_aHarris, Kim _9233091 _2Local |
| 700 | 1 | 0 |
_aHilton, Toni _9235244 _2Local |
| 999 |
_c215908 _d215908 |
||