| 000 | 01513nam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | 293890 | ||
| 005 | 20160527202846.0 | ||
| 008 | 091203s1998 sp 001 0 spa | ||
| 020 | _a9580448167 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 050 | 0 | 0 |
_aHF5415.5 _b.H53 1998 |
| 082 | 0 | 0 |
_a658.812 _bH6331b E _221 |
| 100 | 1 |
_aHiebeler, Robert. _9235011 _2Local |
|
| 240 | 1 | 0 |
_aBest practices : building your business with custormer-focused solutions. _lSpanish |
| 245 | 1 | 4 |
_aLas mejores prácticas _bArthur Andersen identifica soluciones enfocadas en el cliente para disparar los resultados de la empresa _cRobert Hiebeler, Thomas B. Kelly y Charles Ketteman ; traducción : Adriana de Hassan. |
| 260 |
_aBarcelona _bGrupo Editorial Norma _cc1998. |
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| 300 |
_axvi, 262 p. _c23 cm. |
||
| 500 | _a"Arthur Andersen." | ||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xManagement _xCase studies. _983493 _2Local |
|
| 650 | 0 |
_aIndustrial management _xCase studies. _9114430 _2Local |
|
| 650 | 0 |
_aCustomer services _xQuality control _xCase studies. _983493 _2Local |
|
| 700 | 1 |
_aKelly, Thomas B. _9241634 _2Local |
|
| 700 | 1 |
_aKetteman, Charles. _9241908 _2Local |
|
| 710 | 2 |
_aArthur Andersen & Co. _955005 _2Local |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/simon053/97045739.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/simon051/97045739.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html |
| 999 |
_c213456 _d213456 |
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